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Office/Opening Hours:

Monday 9.30am-4.00pm
Tuesday 9.30am – 4.00pm
Wednesday 9.30am- 4.00pm
Thursday 9.30am – 4.00pm
Friday 9.30am – 2.30pm


Mackie Rd Neighbourhood House Staff and Volunteers provide information and referral support to local residents. For assistance, please feel free to pop into the House, during office hours, for a cuppa and chat, or give us a call on (03) 9548 3311

See here for a webinar on Covid requirements on travelling conducted in Chinese

The “About myGov’ video is now available in languages other than English to help customers who don’t yet use myGov to access government services online.

The videos are available in two Indigenous languages: Djambarrpuyngu and Pitjantjatjara.
Other languages include:
Kurdish (Kurmanji)
Persian (Farsi)

Anyone with YouTube access will find the videos on the myGov Australia channel.

Please find information on Wavecare’s free telehealth service for people who are socially isolated at present during COVID-19.  Wavecare have trained volunteers and social work students who aim to offer assistance to people who need it at the moment.  There is no fee for this service. This service is currently delivered in English, Mandarin, Cantonese, Hindi, Punjab, Nepalese, Vietnamese, Singa and Thai.

Information for people in need of assistance;

To be eligible for the Extreme Hardship Support Program a person must:

  • live in Victoria, and
  • be unable to access Commonwealth income support (such as JobKeeper or JobSeeker) or the Victorian International Student Emergency Relief Fund, and
  • have zero or very limited income, savings or community support
  • be a temporary or provisional visa holder, or an undocumented migrant.

To apply for emergency financial assistance go to www.redcross.org.au/vicrelief.  Applicants will need their passport and bank statements showing transactions from the last month. The website has information in simplified Chinese, Farsi, Malay, Nepalese, Spanish, Tamil, Urdu and Vietnamese.

Community members can also call a dedicated phone line on 1800 855 240.

Please find below information relating to the recently announced Business Support Programs

Commercial Landlord Hardship Fund  – help for small private landlords experiencing financial hardship. Eligible landlords can receive up to $3,000 per tenancy.

Business Support Fund 3 – grants of $10,000, $15,000 and $20,000 (depending on annual payroll) available for eligible businesses that must stay closed or operate under restrictions until COVID Normal.

The links contain translated factsheets, web copy and social media content in Arabic, Chinese (Traditional and Simplified), Hindi, Punjabi and Vietnamese.

Media Release – Elder Abuse Awareness – EN & GR

Media release from Fronditha about Elder Abuse Awareness in English and Greek

MEDIA RELEASE headspace Monash

Media release about the long-awaited headspace service opening in Monash in October 2020.  This is great news for young people, their families and the broader community.

Contact numbers for Mental Health Services

  • Lifeline 13 11 14
  • Beyond Blue 1300 224 636
  • Mensline Australia 1300 789 978
  • Kids Help Line 1800 551 800
  • For help and support with family violence, visit safesteps.org.au or call Safesteps 24/7 on 1800 015 188